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1 How do I Request A Quote?
You can call us at (215) 457-2559. You may also email us at promotions@timetopromote.com. At the present time, we do not accept orders via the web site. All orders must be placed over the phone, or by e-mail. There you can tell the specifics of your desire with us. Within 24 hours, you will receive a prepared quote from one of our dedicated customer service team.Live Assistance will be available to help you with any questions about our products or services. The hours of operation are 10 AM to 6 PM EST Monday through Friday, when operators are available and ready to assist you.You will NOT be asked for payment information at this stage unless placing the order directly over the phone.
2 How do I place an order?
Contact Time To Promote (TTP) by calling (215) 457-2559. You may also contact us via e-mail at promotions@timetopromote.com At the present time, we do not accept orders via the web site. All orders must be placed over the phone, or by e-mail. Email your artwork as a vectored .ai or .eps file to upload@timetopromote.com. If you are unable to send us your artwork to these file types, art conversion fees may apply.
Before we can begin working with your artwork or design, we require a filled out and emailed or credit card authorization form. This card will NOT be charged until you have given Time to Promote final approval of the artwork and order acknowledgment. We will e-mail you an overview of your order and confirmation of your artwork for your review and approval. No part of you order goes into production without your final, signed approval.
3 What is a setup charge?
Set-up fees vary depending on the item and are listed on each product page. On most items, a one color, one location print is included with the standard set-up fee. Additional set-up fees may apply for multiple colors and additional locations.
4 What are your set up and screen fees?
Our Screen Set up fee is $20 Per Screen.While others may say that they charge no setup fees, it is applied secretly in the cost of each piece ot garment being printed. Depending on the size of your order, this hidden charge will cost you far more than $20 on your bottom line!!We do not Support this tactic simply because first of all, We Feel that it is not an honest business practice. It would also go against what our company logo states about "Full Color Low Cost Printing"
5 Is There a setup charge on reorders?
There is NO SETUP CHARGE for most exact reorders. Reorders must be for the same product with the same imprint size & color(s).
6 What is your minimum order?
Our minimum order is 24 pieces per design. For 4 colors or more, minimum order is 72.
7 Can I order fewer than the stated minimum?
Let's face it: not everybody needs 144 t-shirts, and we get that. In order to be able to provide you with the ability to tailor you order to your business or organization*s needs, we are pleased to offer a less than minimum service option on most of our products. When available, a $40.00 factory *less than minimum* charge will apply for all customized orders below the item*s stated minimum quantity. We apologize for any inconvenience this policy may cause, but customization is costly and complex work. As an alternative, consider investing in items that can be stored for future use, and save yourself the time and cost of placing a second order at a later date.
Some items have an absolute minimum of 50% of the minimum quantity shown, rounded up to the fullest case. Please call (215) 457-2559 for information about your specific order.
8 Can I "custom item" quantities in my order?
We want to be able to offer you customized items in customized quantities, so as long as the quantity meets the minimum order quantity requirement, you do NOT have to order in the increments listed on the website, except where noted. However, we do RECOMMEND ordering some products in case quantities for various reasons. Mugs and other glassware are frequently packaged in cases of 36 items, and ordering case quantities will reduce the chance of breakage and lower repackaging fees. If you need 160 sports bottles, the minimum order quantity is 150, and the next price break isn't until 250, you CAN order 160 pieces for the 150 piece price. That unit price is what you will pay for EACH sports bottle when you buy anywhere from 150 to 249 of them.
Price breaks are an added incentive for customers who are interested in LARGE quantities, whether to be used as giveaways or to hand out to employees. Also, you can save yourself time and money by placing one large order and holding onto excess materials rather than placing smaller orders for expected, intermittent events or promotions.
The more merchandise we have printed at one time, the lower the production costs. We immediately share this extra savings with you by offering a sliding price scale based on the number of pieces ordered.
9 Can I order any shirt size breakdown I want?
People come in all shapes and sizes, and that is what makes this world such a beautiful place. Everyone here at Time to Promote understands the need for a unique size mix. Only need 24 pieces? Not a problem. You can order ANY mix of sizes you like! Whether it is 32 large and 1 medium or 13S, 3M, 7L, 23 XL, and 3 XXL, We will be MORE than happy to help you choose the mix of sizes that will best fit your needs. Don't know what sizes to order? Check out our handy size selection suggestion chart, which can also be a huge help if you*re purchasing shirts to distribute to a random group and want to know general size breakdowns.
10 Can I mix and match shirt colors & sizes?
Absolutely! We can print as many of each specific size and color as you need.
11 Can I order blank garments with no imprint?
Perhaps you have a printing business of your own or simply need blank goods for supplies. Either way, most products available through Time to Promote are available without an imprint. In most cases, the same pricing for printed merchandise applies to blank merchandise. The only difference between a blank order and an imprinted order is that there is not a set-up charge and most blank orders ship out within 24 hours time.
To place a blank order, please contact us by phone at (215) 457-2559 or via e-mail at promotions@timetopromote.com.
12 Can I supply my own garments?
Absolutely! Please call us (215) 457-2559 or email us promotions@timetopromote.com for more a quote.
13 Do you offer a rush service?
Need a job done ASAP? We know the feeling, so we*ve made rush service available on thousands of our items. Production time for rush service varies by product, and expedited shipping methods (Overnight, 2-Day, 3-Day) are recommended for very important deadlines. Depending on the item, additional fees and charges may apply for rush services. To ensure that the items will be in your hands on time, most rush items can only be printed with a maximum of one color/one location imprint and are limited to web site quantities only.Please contact us at (215) 457-2559 to see if rush service is available for the item you are interested in.
14 What does the pricing on-line include?
Formost items, the pricing on-line includes a one color, one location imprint. This means the item price shown on-line includes the cost of the item AND the cost of imprinting it using a single color in one location. Items that require setup fees will be noted in the *Product Details* section.Most items are capable of being printed using multiple colors (additional fees apply), and some, in different or multiple imprint locations. If you have any questions concerning a specific product, please contact Time to Promote at (215) 457-2559, and we will be more than happy to help you out.
Each product has a pricing schedule that lists the base price per unit. Shipping, sales, tax, set-up and other charges are additional, and estimates are available upon request.
The price per unit is reduced with higher quantities. The more you buy, the more you save!
Pricing on-line is subject to change without notice
15 What forms of payment do you accept?
We accept Visa, Master Card, American Express, Discover, Company or Personal Checks*, Money Orders, E- Checks, & Pay Pal
To pay by credit card, please submit your payment information by completing the on-line credit card authorization form.
To pay by check, please mail your payment to:
Time to Promote P.O. Box 9763
Philadelphia, PA 19140 USA
Billing Address for Credit Cards:
The billing address is the address where the credit card statement is mailed, not necessarily the same as the shipping address (where you want the goods shipped). The billing address must match the statement address for the credit card used for security purposes. Errors in the billing address will delay the shipping and delivery of your order and may incur additional fees to correct.
To protect you and your credit card information, the billing information you provide will be verified with your credit card company. If there are any discrepancies, your order will be placed on hold until we receive a valid billing address for your order.
Checks and Money Orders:
We accept checks and money orders, in US. currency, made out to Time to Promote. However, this payment method will delay the processing and shipping of your order until the check or money order has been received and the funds have cleared.
When paying by check, be sure to provide us with the product(s) and quantity, billing and shipping addresses, valid email address (for order and shipping confirmations or out of stock notifications), as well as any other instructions. Your check should include all applicable shipping costs (see shipping rates below) and PA Sales Tax (for Pennsylvania residents only). If you have questions about the total amount due, please contact us at (215) 457-2559.
**Personal checks are accepted, However No work Will Begin until the funds have cleared by your financial institution .
Cash is only accepted for local pickup orders.
You may complete the Offline Information Request (or print, complete, and mail the order form included at the bottom of printer friendly page for each product) and submit it with your payment.
Please send your check or money order, in US. currency, made out to Time to Promote to:
Time to Promote P.O. Box 9763
Philadelphia, PA 19140 USA
Purchase Orders (PO's):
Payment is required before we can release inventory for shipping. If your organization requires a PO, please mail it to:
Time to Promote P.O. Box 9763
Philadelphia, PA 19140 USA
If you need to use a Purchase Order to submit/request payment, we would be more than happy to provide you with a Quotation (Invoice) listing the total amount due for you or your accounting department at the time of placing your order.
16 Will I be charged a sales tax?
Pennsylvania sales tax will be added at a rate of 7.% to all orders shipped to a Pennsylvania address when applicable. If your organization is tax exempt and a valid tax exemption number is provided at the time of placing the order, you will NOT be assessed sales tax. If your order is not being shipped to Pennsylvania address, you will not be charged sales tax*.
Sales tax is not applied to the shipping portion of your order.
* CA, FL, and NC sales tax may apply depending on the origin of the goods (where the order ships from).
17 Is it best to send digital or non-digital media?
We accept a wide variety of digital and non-digital formats. We prefer digital since they can be processed more quickly. The digital file format is best determined by content of your design and program which generated it, and are discussed in more detail below.
It is strongly recommended NOT to send us the original art. This is to prevent against any loss or damage of your work. Instead, please make a good quality color (or black and white copy as applicable) copy or photographic print. Art should be letter size (8.5 x 11 inches) or smaller. Images larger than this may incur additional time and cost to process. Sorry, We do not accept slides or photographic negatives.
18 Can I send a JPEG or GIF file of my image?
Yes, although GIF and JPEG files are best suited for viewing on computer monitors. Due to compression, these image formats can occasionally lose unexpected detail or color. Small GIFs and JPEGs are an excellent way for us to preview your document quickly.
If you are using a GIF or JPEG file as your finished artwork, please make sure that the image is made to the size that you want to print it and has a resolution of 300 pixels per inch or greater. This can sometimes lead to large image sizes, but it is entirely acceptable.
19 Can I fax you my art?
No. Due to the limitations of image quality on fax (i.e. low detail and no color), we cannot print directly from a faxed image.
20 What are bitmap images & vector images?
Bitmap images are defined by a precisely "mapped" collection of individual dots or pixels of various colors.
Vector (Encapsulated Postscript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.
If a person were to scale or increase the size of a bitmap file, the enlarged imaged would appear pixilated and contain jagged edges like the example at left.
For this reason, TTP recommends using vector artwork for all types printing as vector artwork will produce a sharper imprint with no jagged edges - no matter how big or small the actual design may be when printed.
21 How do I submit my Artwork & images?
Currently, you may submit your artwork to us 2 ways:
1. Electronically
Via email: upload@timetopromote.com
2. Fax: Please include a cover sheet or your contact information when submitting artwork via fax. What file formats do you accept?
Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR), and Macromedia Freehand (.FHX) in PC or MAC platform is preferred. We request that any type be converted to outlines (curves) before sending.
High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 600 dpi. PC or MAC platform.
Other acceptable file formats include, but are not limited to, Microsoft Word (.DOC), PageMaker (.PMD), PowerPoint (.PPT) , and low resolution/quality files such as.JPEG, .GIF, or. BMP.
Depending on the size and quality of the image, we may or may not be able to use images or logos saved from a web site.
These are guidelines only and not all files submitted with these extensions are guaranteed to work. Each project will be handled on a case by case basis. transparent image.
22 How long will it take to create a logo?
If your design involves nothing more than generating type we can usually do that within two days. If your design requires clip art illustration or creation of a custom logo or drawing, it may take up to ten days. Printing production can only begin after we receive your approval on the art. We are happy to discuss the details of creating original art or logo designs.
23 Approve Order Acknowledgment & Proof
Upon receiving your order, we will mail or e-mail you a copy of your order acknowledgment and digital proof for your approval within 2 business days.
This paperwork must be approved before printing can begin.
Please note, once you return the signed paperwork along with payment, the items ordered become the property of the customer, printed or not printed.
24 What is a pre-production proof?
While the paper/digital proof will give you the best possible representation of the final project, we understand if you want to have the printed item in your hand before full production. Upon written request, Time to Promote.com can produce the printed product sample before finalizing an order. However, pre-production proofs will incur an additional service charge of $100.00, not including the cost of the item or setup charges. Pre-production proofs typically take one week to produce and may add up to two weeks to production.
Please notify us if you are interested in receiving a pre-production proof.
Pre-production proofs are NOT recommended for exact reorders, orders less than $1,000.00, rush orders, or jobs that must be delivered by a certain date/deadline.
Time to Promote requires that all new orders receive a paper/electronic proof and order acknowledgment prior to releasing the order to final production. A paper proof will be provided at no cost and is our best representation of what your final print/product will look like. Often the artwork is 100% sized or to scale (as indicated on the artwork) and is only intended to provide an idea as to what the final product will look like when completed. The paper proof and order acknowledgment are checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations *), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval.
IT IS NOT SAFE TO ASSUME ANYTHING.
Time to Promote cannot be held responsible for any incorrect interpretations of the artwork or order approval, so if you have any questions or if something is unclear, please contact us to clarify the matter. Your final approved image is what goes to the presses, so to speak, so it may be best to show the proof to several other people involved in the project for maximum confidence.
At the time of proofing your order/artwork, if you do notice a mistake, please contact us ASAP, or note it on the paperwork accordingly. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable).
Orders approved *As Is* will be printed exactly as stated, and no new proof will be sent/required. Orders approved *with Changes* will be printed according to the change(s) and no new proof will be sent/required. Orders marked *Additional Proof Required* will receive a new proof, and final production will not begun until an order *Approved As Is* or *Approved with Changes* is received. If you need to make a change, your safest option is requiring an additional proof so you can see how changes have been implemented.
TIME TO PROMOTE.COM IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE CUSTOMER. In addition, TIME TO PROMOTE. COM cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.
For example, if an order is supposed to read *Party Celebration,* but the customer approves the artwork with a typographical error so the artwork reads *Party Celebrtion* (missing an *a* in *Celebration*), TIME TO PROMOTE.COM cannot be held responsible for the misprint as a result of the error. Once the customer approves the proof and order acknowledgment, we cannot guarantee our ability to make ANY changes to the order. Whether correct or with errors, the order is printed exactly as approved by the customer. For this reason, it is VERY IMPORTANT to carefully look over ALL the paperwork before replying with your approval. If an error is discovered after final approval has been given by the customer, please contact us immediately. Although we cannot guarantee we will be able to correct it before it goes into production, the sooner we are made aware of the error, the better chance we can do something to fix it
25 What is standard production?
Although we do our best to make sure item quantity and availability is updated on the website, you should give us a call at (215) 457-2559 prior to placing your order to ensure we have available stock and check on production times.
Standard production time on average runs approximately 5 to 10 business days and begins after artwork and order approval. Shipping time varies depending on which shipping method is used and may range from 1 to 7 business days.
Because all products do not have the same turnaround time, please Remember to check each item's turnaround & shipping times with the time you need the order to reach to you.
Production does not begin until ALLthe following requirements have been met
1 Payment Has Been Received
Time to Promote requires that ALL orders submit prepayment via credit card, check or money order before production can begin.
2 Proof Approval Has Been Received
Time to Promote requires that all artwork be approved before production can begin.
3 A Signed & Dated Order Acknowledgment Was Received
Time to Promote requires that a signed and dated order acknowledgment containing the customer*s signature be submitted before final production can begin.
Production begins THE DAY AFTER the items listed above have been received by Time to Promote (A confirmation of receipt will be sent via e-mail to the customer). Rush service is available on most items; Please contact us for more details.
26 What is process printing?
This printing process uses a combination of ink colors blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create photograph-like images. Process printing is also sometimes referred to as CMYK or Four-Color Process.
27 How accurate are colors on my screen?
All product photos and images on the TTP web site are optimized for the best screen and printer color accuracy at their factory default settings for most brand name monitors and color printers. However, colors do sometimes vary slightly depending on the quality and/or age of your monitor or printer. This should not affect your ability to understand how your artwork will appear on the final product but should be taken into careful consideration when color is of the utmost importance.
28 What is the sample policy?
You want to know what you're investing your hard earned money in, of course! We understand how important it is to truly experience an item's uses first hand. So in order to help you purchase with confidence, we have developed the following sample policy:
Samples can be requested on-line using the *Request a Sample* link located on each product details page. Time to Promote will provide one free sample up to $5.00 (in the topmost pricing column shown on the product page). All samples over $5.00 will require payment via credit prior to sending the sample.
Time to Promote will pay for the shipping and handling via UPS Ground service on your first sample. You can provide your shipping account number if you would like the shipment sooner/expedited. Most items available on-line do NOT ship from the same location, so when requesting a sample, there is a very high likelihood that each sample will require its own shipment. The cost of shipping and handling above and beyond the initial sample, regardless of the cost of the item, is the responsibility of the customer. The necessary billing information will be collected prior to shipping multiple samples.
Time to Promote reserves the right to refuse shipment of any sample to any party at our discretion.
Samples are currently only available to clients located in the continental United States who can receive regular shipments via UPS Ground.
29 How do I check my order status?
Before checking your order on-line, you will need to have your order number handy. This number is located in the top right hand corner of your order acknowledgment. If you have misplaced this number or are experiencing difficulties checking your order on-line, please call TTP at (215) 457-2559 or via e-mail at promotions@timetopromote.com. We would be more than happy to assist you.
30 What if I don't see what I am looking for?
TTP is a web-based business, but we have access to thousands of products beyond those represented on our page. If you do not find a promotional item listed on our web site or would like to create your own, contact a sales representative today at (215) 457-2559 or via e-mail at promotions@timetopromote.com
We would be more than happy to locate and assist you with the product you are interested in or help you create a Design 0r Logo that*s uniquely youus! | 
